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1,454 | Justin Ferland on Turning Teams Into Thriving Cultures

Justin Ferland is the General Manager of Sales and Operations at Serendipity Labs Costa Mesa, where he drives growth through community focused partnerships and a people first, advisory approach to sales.

With more than 15 years of leadership experience across hospitality, consulting, and operations, Justin has built and scaled teams while leading successful operational and cultural turnarounds. He is known for creating environments where professionals thrive through trust, collaboration, and meaningful connection.

Guided by the belief that a rising tide lifts all ships, Justin brings a leadership style rooted in partnership and shared success, showing how strong relationships fuel both business performance and personal growth.
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Show Notes
Guest Profile

Kevin McDonald

Owner

Creator and Host of Positive Talk Radio and its Parent Company KMmedia.pro

Justin Ferland

General Manager of Sales and Operations

Justin Ferland is the General Manager of Sales and Operations at Serendipity Labs Costa Mesa, where he leads growth through community-driven partnerships and an advisory, people-centered sales approach. With more than 15 years of leadership experience across hospitality, consulting, and operations, he has built and scaled teams and led successful operational and cultural turnarounds. Justin is known for creating environments where professionals thrive through trust-based collaboration, strategic partnerships, and meaningful connections. Guided by the belief that a high tide raises all ships, Justin demonstrates how collaboration strengthens leadership and drives meaningful results in both business and life.